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| Date:
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12 February 2009 |
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9:00
am - 5:00 pm |
| Fee: |
S$385* (subject to 7% GST)
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(including refreshment breaks, buffet lunch and
comprehensive workbook) |
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Venue: |
Hotel,
TBA
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| Enquiries: |
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Payment must be made before the commencement of
the workshop. No cancellation is allowed 7 days prior to workshop. |
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"I'm sorry, what?
I can't understand you." Have you ever heard this line? Then you
probably know how embarrassing it can be to repeat something over and
over again.
Miscommunication
can and will hold you back in today's fast-paced, international
business environment. Too many people are hiding their gifts, talents
and knowledge from the world due to a fear of speaking up and being
misunderstood. Are you one of them?
In this unique,
interactive and motivational workshop, Heather Hansen will give you the
tools to speak clearly, correctly, considerately and confidently in
numerous situations - on the phone, in meetings, on conference calls,
in presentations - in fact any time you need to speak English. She will
help you to fine tune the little things that can make a big difference
in your professional success.
If you know that
you could be achieving more than you currently are, and feel as though
your spoken English might be holding you back, then don't miss this
fascinating workshop. Heather will help you to build on your current
skills and embrace your own personal style. You will walk out with much
more confidence, ready to renew your mark on the world!
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This program aims at
helping participants to:
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- Identify your own
personal 'problem' sounds.
- Gain a new
understanding of how you really sound.
- Improve the clarity
of your speech so that you make a positive impression.
- Learn why some people
don't understand and how to adapt to them.
- Distinguish between
commonly confused words and pronunciations.
- Learn how to make
your intonation work for you.
- Stress your words
correctly every time.
- Refresh your
knowledge of standard English grammar.
- Learn how to speak
appropriately and confidently in different situations.
- Improve the quality
of your spoken English so that you enhance your own image, as well as
your company's.
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Speak
clearly
- Pronunciation Quiz:
What are your 'problem' sounds?
- Common pitfalls with
vowel sounds
- Distinguishing
between confusing consonant sounds
- Articulating word
endings correctly
- What does your
intonation say about you?
- Making word stress
much less stressful
Speak
correctly
- Commonly confused
words
- Differences between
international varieties of English
- A refreshing look at
standard English grammar
- Common mistakes in
English
- Local problems
specific to Singapore
Speak
considerately
- Formal vs. informal
English
- International and
cross-cultural considerations
- Asking questions
- Telephone etiquette
- Greeting customers
and first impressions
- Handling specific
office situations as defined by workshop participants
Speak confidently
- Combining clarity,
correctness and consideration
- Enhancing your
professional image and your company's
- Identifying your
weaknesses
- Overcoming your fears
- An action plan for
speaking up successfully
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Heather
Hansen is a professional speech and language trainer,
public speaker and voice-over artist. Having worked and studied in five
countries, Heather now calls Singapore her sixth home. She speaks three
languages and has extensive experience dealing with cross-cultural
issues. With a background in linguistics, a passion for language and a
love of presenting, Heather considers that she's in the business of
building self-confidence and changing lives. She makes learning fun,
personalised and, most importantly, practical. After a few hours with
Heather, you will walk away confidently and be able to put your
newly-discovered skills to use.
“I found Heather's
workshop interesting, insightful and very helpful. It has raised my
awareness in my speech delivery and the image projected.”
Julie Seah
Flight Operations Executive (Training), Singapore Airlines
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Come prepared to work!
Heather's workshops are packed with practical activities, pair and
group work, and interactive presentations. Everyone will do a voice
recording where you'll have the opportunity to apply what you learn and
get immediate feedback and support. You'll also take away a detailed
workbook full of helpful tips, tricks and guidelines for further
practice and development.
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Frontline staff in
offices, hotels, shops, telemarketers, sales staff, receptionists,
secretaries, anyone who takes part in teleconferences, real estate
agents, bankers, relationship managers, financial advisors, the list is
endless. In fact anyone who needs to make a good, positive impression
using the English language.
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